Berlin Wall Essays - Berlin Border Crossings, Eastern Bloc

Berlin Wall Essays - Berlin Border Crossings, Eastern Bloc Berlin Wall The Berlin Wall For twenty-eight years, the Berlin Wall separated friends, families, and a nation. After the second World War in 1945, the victorious Allies, the US, Britain, France, Russia divided Germany into four sectors, each under the control of an ally. The US, British, and French Sectors combined to form a democratic state, The Federal Republic of Germany, or West Germany. The Soviet sector became a communist state, The German Democratic Republic, or East Germany, on October 7, 1949. A barrier now separated east and West. Winston Churchill named this barrier the Iron Curtain. Even though Berlin lay deep within the Soviet sector, the Allies thought it best to divide this metropolis. Therefore Berlin was also divided into four sectors. Again the US, British, and French Sectors combined to form West Berlin. The Soviet sector became the East German capital, East Berlin.The governments of these two new countries were set up by the occupying forces, not the populous. Most of the residents of East Berlin and East Germany did not like the communist regime. In fact, most people were not communists. The Berlin Wall, though not part of the iron curtain, was a reminder of it. The wall was made of steel, cement, and barbed wire fences with traps and explosives. There were guard towers with machine guns and other weapons. It was almost impossible to cross this barrier without the communist government's permission. Conrad Shuman was a nineteen year old border guard when he witnessed families tearfully separated. He realized he was not protecting his country, but imprisoning its people. Three Days after the border was closed, he leapt to freedom. The people of East Germany became dissatisfied with the economic and political conditions of the German Democratic Republic (GDR). Private trade was outlawed, as was the ownership of private land. People were forced to work on collective state owned farms. There were food and supply shortages. Onehundred-sixty thousand refugees crossed the border from East Berlin to West Berlin between January and the beginning of August of 1961 in search of a better life. This upset the East German government and the Soviet countries. (East Germany was a Soviet satellite, but was of special interest to Moscow). Nikita Kruschev, the Soviet premier of that time ordered the Berlin wall built to stop the flow of refugees. The GDR began building what they called the anti-fascist protection wall on August 13, 1961, using barbed wire and anti-tank obsticales. However the East German citizens were still escaping. The GDR added tanks at important streets some supplied by the red army. They tore up the streets to use the paving stones to build barricades. There were many escape tunnels dug under the wall. The tunnel system was an extraordinary resistance movement dug by hundreds of East Berlin students with thousands more willing to help. The first successful tunnel was in an East Berlin Graveyard. Mourners brought flowers to a grave and then dropped out of sight. A woman with a baby accidentally found the tunnel and escaped leaving the baby carriage. The police found the carriage and closed the tunnel. The largest tunnel was in the basement of a house at number sixty Wernerstrasse, twenty-nine people were freed from this location. On August 23, 1961, the GDR stopped the subways, the railroads, and the telephone lines going to West Berlin. The people of East Berlin were no longer allowed to enter West Berlin, including the sixty-thousand workers who worked in West Berlin. However East Berliners still managed to get out. Some of them bribed their way out with cigarettes and money. After some people managed to scale the wall, there was a ban on the sale of rope and twine. On September 20, 1961, the GDR began to demolish all of the houses near the wall. They began construction of a more permanent concrete wall. When completed the wall was onehundred-sixtysix kilometers long, and an average of four meters high, topped with concrete tubing and barbed wire. Behind the wall was a trench to stop vehicles. After that was a patrol track with a corridor for watch dogs, watch towers, and bunkers. Behind that was a second wall. This area of no man's land cut off onehundre-ninetytwo streets. Checkpoint Charley was the main crossing point for the American sector of West Berlin. It was sixhundre-eighty feet west of the Brandenberg Gate. On October 27, 1961, the Unites States sent tanks, jeeps and soldiers to Checkpoint Charley go guarantee US officials access

I believe that it is appropriate to begin this coursework with a quote Essays

I believe that it is appropriate to begin this coursework with a quote Essays I believe that it is appropriate to begin this coursework with a quote Essay I believe that it is appropriate to begin this coursework with a quote Essay Every body continues in its state of rest or of uniform speed in a straight line unless it is compelled to change that state by forces acting on it.Newtons First Law of Motion (Law of Inertia)This quote, Newtons first law of motion, is basically what I am trying to prove. The idea that an object will continue to move with the same speed unless some other force is acting on it. In this case, friction.Account of the Experiment and Data Gained.The data that I am going to analyse has been obtained from an experiment performed in class, involving a buggy being rolled down a slope at an incline of 7.7o and passing through a light gate which I shall move down the ramp gradually. The diagram below (Fig 1)illustrating the experiment.Fig 1The experiment was performed for eight different ranges 20cm 160cm, increasing in steps of 20cm with 3 attempts at each distance.Plan of calculationsThe aim of my coursework is to attempt to discover the coefficient of friction and locate any patterns throug hout the data.To look for patterns I will plot a distance time graph and a force time graph, working out the gradient to give me acceleration down the ramp. I will also work out the gravitational component with expected values.To attempt to find the coefficient of friction, I will look for any deviance from the expected values of acceleration, and once the results are compared, discover the differing value of friction.I will use the equations F = Ma and a = ?V/?T.Expected ValuesFig 2To find velocity A I will break up the downward force C. I know the angle of the ramp isSin = o/h. =0.327/2.44 = 0.134. Sin-1 = 7.701oThe other angle (B) in the triangle = 180-7.701-90 = 82.3oSo breaking up the force gives us: -Fig 3Original force (Black) of 9.8 x 0.6678 = 6.544(The error in the mass is extremely small+/-0.0001, I have decided that it is negligible in the following calculations)Force A (Blue arrow) of 6.544cos82.3 = 0.877And Force B (red) arrow that is balanced by the upward force of the ramp(Green upward arrow).Acceleration (at bottom of ramp) = F/M = 0.877/0.6678 = 1.3 ms-2The potential energy of the trolley at the top of the hill should be 0.877N, and get to the bottom with an acceleration of 1.3 ms-2. The acceleration values from the graph need to be below 1.3 ms-2 to be acceptable data.Data analysisData that was gained from the experiment: -Fig 4DistanceTimeVelocityRun 1Run 2Run 3AverageRun 1Run 2Run 3Average200.410.40.310.3730.720.730.710.720400.590.590.630.6031.021.021.021.020600.780.780.910.8231.231.221.231.227801.091.1511.0801.391.391.391.3901001.091.151.121.1201.541.541.541.5401201.381.411.281.3571.641.641.631.6371401.431.51.561.4971.731.731.721.7271601.531.651.841.6731.841.841.831.837To calculate the average acceleration, I used a = ?V/?TFig 5Average Acceleration01.9291.6911.4901.2871.3751.2061.1541.098As you can see. The average acceleration of the cart is way over the 1.3 ms-2 that I estimated above. This could possible be explained by the cart having been pushed and so has an initial velocity ; 0.The most useful graph to plot will be a Velocity/time graph, (Graph 1), using this to calculate acceleration, from the acceleration values I will be able to work out the resistance value: -(Resultant) F = Mg-Fr(Since F= Ma)Ma = Mg-FrBy rearranging this formula to get the Frictional Force Fr.A Fr = Mg-MaSo by working out lots of acceleration values I will gain resistance values. The values have been taken from graph 9.(Fig 6)1. Into formula AFr = (0.6678 x 9.8 x cos82.3) 1.15 x 0.6678Fr = 0.876 0.768Fr = 0.1082. Into formula AFr = (0.6678 x 9.8 x cos82.3) 0.2 x 0.6678Fr = 0.876 0.134Fr = 0.7423. Into formula AFr = (0.6678 x 9.8 x cos82.3) -0.08 x 0.6678Fr = 0.876 0.053Fr = 0.823The next graph will be a Friction / Distance graph (Graph 2). From it I hope to establish if the frictional force is constant or changes.The distances I will use will be 20 cm, 60 cm, 100 cm and 140 cm. I shall use the data gained in fig 5 for this graphFig 7a = ?V/?TFor 20cma = 0.72 0/0.373 0a = 1.929 ms-2For 60 cma = 1.227/0.823a = 1.490 ms-2For 100 cma = 1.540/1.120a = 1.375 ms-2For 140 cma = 1.727/1.497a = 1.154 ms-2From this data I will calculate the expected friction using the formula: -Ma = Mg-FrFr = Mg MaAv AccelerationMassGravityFriction00001.9290.66789.85.2571.6910.66789.85.4151.4900.66789.85.5491.2870.66789.85.6851.3750.66789.85.6261.2060.66789.85.7391.1540.66789.85.7741.0980.66789.85.811From this graph (Graph 2) I have determined that as distance increases so does the resistance. The resistance increases in regular amounts so I will be able to work out that amount to give me the coefficient (coeff) of frictionNow I have values for resistance I will attempt to find a relationship that will allow me to find the coefficient of friction. The frictional force depends on 2 things, the coefficient of Friction with the surface that the cart is in contact with and the upward force exerted by the ramp, which I will call Fup. For t his formula to work I must treat the cart as a point mass.The formula that I have found is Fr = coeff Fr x FupThe friction data was taken from fig 6.Inserting the data for gives me0.108 = coeff Fr x (6.544 x cos84.2)Rearranging gives me an answer of: -0.108/0.865 = 0.125By subtracting this value from the perfect results I should find the actual force of acceleration.0.877-0.125 = 0.752Now by using a = F/M I should find the acceleration that I found in part 1).a = 0.752/0.6678a = 1.126 ms-2This value is extremely close to the value of 1.15 ms-2 from the graph and I put down the difference to inaccurate gradient measurement. The alternative to this would be that the cart actually had 2 coefficients of friction. One to start the cart, the other is whilst the cart is moving.Comparison between the gravitational potential energy and the energy transformed into kinetic energy.K = 1/2mv2This is the formula that I will use to calculate the kinetic energy transferred to the cart. With the fol lowing equation I will work out gravitational potential energy.?GPE = Mg?hTo start I will calculate the kinetic energy.Starting with the following data I will perform a sample calculation.Av VelocityMass0.7200.6678K = 1/2mv2= 1/2 x 0.6678 x (0.72)2= 0.173 JThe rest of the data follows suit: -kinetic energy (J)Av VelocityMass0000.1730.7200.66780.3471.0200.66780.5021.2270.66780.6451.3900.66780.7921.5400.66780.8941.6370.66780.9951.7270.66781.1261.8370.6678Next I will work out gravitational potential energy?GPE = Mg?hTo work out the height at each of the distance values I will use trigonometry.Sina?hSin7.7o = a/0.2a = 0.2 x sin7.7a = 0.03I shall use the distance values from the following points.Here is a sample calculation. For a ramp length of 0.2 and height 0.03GPE = 0.6544 x 9.8 x 0.3= 1.309Distance (M)Mass (Kg)GravityGPE00000.20.65449.81.3090.40.65449.82.6180.60.65449.83.9270.80.65449.85.23610.65449.86.5441.20.65449.87.8531.40.65449.89.1621.80.65449.810.471Comparing Kinetic energy a nd gravitational potential, shows that a tiny proportion of energy is actually converted into kinetic energy as the table below and graph 3 shows: -GPEKinetic Energy001.2830.1732.5650.3473.8480.5025.1300.6456.4130.7927.6960.8948.9780.99510.2611.126ConclusionIn conclusion the cart is extremely inefficient and looses lots of potential energy through friction. There were many problems with the data, there was flex in the ramp, the measurements for distance were very rough and we did not use a set square. The light gate was only lined up by eye and there were parallax errors in the time calculations.From the data I have plotted several graphs and have worked out what size component of the main force friction was using formulas. I attempted to work out the coefficient of friction but the value that I got was out by 0.024ms-2.

Case 6.11 whitewater west industries limited Study

6.11 whitewater west industries limited - Case Study Example In order to meet their demand, relatively larger area of at least 6,040 to 6,970 square meters is required. Upon the analysis of WhiteWater West Industries Limited, three production sites are investigated. Further analysis is required as to which production site needs to be acquired which must fulfill the company’s strategic objectives. Due to increase in the demand in volumes for the fiber water slides, WhiteWater West Industries Limited needs a production facility of around 6,040 to 6,970 square meters. In order to acquire that much place, three different site locations namely Hiram-Walker, Build Option and Abbotsford Site were narrowed down by the management of WhiteWater West Industries Limited. In the following paragraphs, each site will be analyzed briefly. This site is not too far from the existing production site. In nine months time, this location can be prepared for the commercial production of the fiber water slides. This site benefits that in future if expansion is required, this site can provide more area to expand the production plants and facilities. Cost totaling around $1,571,875 will be required to avail this production facility. This option requires WhiteWater West Industries Limited to build a manufacturing factory, which is perfect in every sense. However, in order to find such site which is so perfect, is a hectic matter which could cause substantial time of around one year and a total cost of $,4464,425. This site has its own benefit of being near Vancouver, Seattle and Portland markets, so the customers from those areas can be catered easily if this site is selected. However, some drawbacks also pertain to this site such that hardships in mobilizing the labor from the existing place to this place. For those workers who do not want to work on this place, need other financial assistance causing more cost to WhiteWater West Industries Limited. Along with this, this site will not provide any

Socio-Economic Forces behind the Korean obsession with Plastic Surgery Essay - 35

Socio-Economic Forces behind the Korean obsession with Plastic Surgery - Essay Example From this study it is clear that traditionally, the Korean female ideal was one of submission and subjectlessness. Confucian men were encouraged to engage their minds and expand their territories while women were confined to domestic roles. Therefore, any alterations of the physical body would be done for the benefit of the male. However, times have changed; women in South Korea are now equal participants in the economy. They are well educated and career-driven. Therefore, a number of them now reject these traditional definitions of womanhood. As the study outlines Korean women today are highly empowered and now regard personal gratification as a priority in their lives. They want to feel better in their skin and will go for surgical procedures in order to satisfy themselves. Fairclough explains that most South East Asian women are accused of having sleepy or dull eyes. They thus seek to widen their eyes in order to have a youthful look. These individuals simply believe that they will have more fun if their eyes pop. Some critics claim that these surgeries perpetuate negative body self examination. However, most of these women go for body alterations voluntarily. Furthermore, a number of them already had negative views of themselves; therefore, surgeries are a solution that enhances their self image. One of the subjects in the above article affirmed that eye surgery allowed her to enjoy eye makeup more. In the past, this was not possible because of excess fat on the eyelids. Therefore, the subject explained that the surgical decision was not done to please anyone. Instead, it facilitated her own satisfaction with her body.

Summariz Essay Example | Topics and Well Written Essays - 500 words

Summariz - Essay Example It is interesting how he is sure that he would be able to give back life to individuals who have died. The writer has been able to bring out the critique of Mary Shelley on science. Science can be good or bad depending on the aim of the science. For example, she describes science as being bad if it aims ate manipulating the forces of nature. The writer has been able to clearly describe a wolf as who is motivated by the taste of flesh. It is interesting that the color of the eyes of wolves is as a result their pupils fattening which in turn flashes back light from a lantern. This makes their eyes look reddish yellowish. The writer has been able to relate monster to what people fear or what is not acceptable in the society. For example, if homosexuality is related to monster, this brings out the monstrosity that has been built around homosexuality. It is interesting the way the writer has been able to present current issues in the Twilight series. In particular issues related to race where whiteness is associated with superiority and purity while non-white is seen as inferior. The most interesting part of this article is how the author defines uncanny. The author acknowledges that the word is not always used in a clear sense, and has come up with the characteristics of uncanny. These include those feelings and properties that make someone uncanny. Written by L. Andrew Cooper and Brandy Blake, this article has been able to clearly relate fairly tales and children’s story with real life situations. For example, the Toy Story where toys came to life. The most interesting thing in this article is the fact that unlike what most people assume to be the characteristics of serial killers as being loners, they are social people, which make it easy for them to blend in the society easily. The writers here have been able to distinguish between popular monsters from earlier and of the twentieth and

Benefits of Internet Opportunities for SMEs in Mauritius

Benefits of Internet Opportunities for SMEs in Mauritius Acknowledgement Many individuals have played an important role in our upbringing and education To our parents, who deserve special recognition. We would also like to extend a special acknowledgement to our lecturer, Mr. D Seethiah for giving us the opportunity to reflect and work on such a project. Thanks to our group who have been working very hard for accomplishment of this assignment. Finally, we extend our appreciation to the Almighty for granting us good health and prosperity. Executive summary SMEs are called upon to play a competitive role in the economy of Mauritius. Adoption of ICT by SMEs can a have positive impact on the national economy. The reasons are: (a) Internet based infrastructures are relatively cheap; (b) they provide an ever converging and rich environment for effective business networking; and (c) they provide SMEs access to a larger market. This assignment examines the extent internet provides opportunities for business expansion of SMEs in Mauritius. It also identifies the enablers and barriers to the use of internet by SMEs. A questionnaire was used to collect data among some SMEs. They were classified as follows: IT Novice, IT Savvy and e-Commerce Specialist. The findings are reported, based on the analysis of the data collected. Several key findings emerge from the research in this assignment: IT Savvy and e-Commerce Specialist use computers, they have internet connection that they exclusively use for email and they have a website too. The degree of diffusion of the internet is high among IT Savvy and e-Commerce Specialist. For SMEs to take advantage of the opportunities provided by the internet for business expansion, they will have to acquire knowledge and skills in using the internet and be made aware of the facilities being offered by the NCB and the existing laws in the field of e-commerce. They will also have to bank on the vulgarization of the use of internet amongst customers or at least, for the time being, design/customize products that could help target a certain market segment. Introduction Internet has revolutionized and continues to deeply impact on the way one does business. It is now a major tool for conducting business. It allows buyers and sellers to meet online, communicate and exchange information on goods and services. Besides, it does away with the geographical boundaries, the time zones and, in some cases, the need for physical space to transact business. With its tremendous potential, it has become commonplace for businesses and consumers to transact business via the Internet through email or online purchasing. For the SMEs, it offers a vista of opportunities for business expansion. However, many SMEs do not take advantage of the Internet thinking that their goods and services do not lend themselves to Internet transactions. Moreover, they do not possess the managerial knowledge and skills for e-business. Hiring an IT-expert or an e-business consultant to fill this gap requires relatively huge sum of money, which they cannot afford. Sometimes, the availability of broadband connections may affect the decisions of SMEs to adopt e-commerce. Further, sound government policies should be in place to create the necessary environment and incentives to encourage SMEs to take advantage of the Internet to create business opportunities. Many unscrupulous persons are interested in the huge potential of the Internet for their own selfish motives. In countries where there are no appropriate legal instruments, there may be a host of possible attacks that compromise the confidentiality, integrity and availability of information that they exchange through the Internet. Consequently, people may lose trust on the security of doing business in the Internet and thus forego it huge potential for business. Literature Review SMEs in MAURITIUS According to the minister of Finance and Economic Development, Dr. R. K. Sithanen: A key component in the governments agenda for economic development and democratization is the development of the small and medium enterprise sector into a competitive force (April 2006). Small and medium-sized enterprises (SMEs) are widely acknowledged as an important sector for national and international economic development. Growth oriented small business make a major contribution to economic development and employment generation within local communities and national economies. (Smallbone and Wyer, 2000) SMEs contribute substantially to national economies (Poon and Swatman, 1999) and are estimated to account for 80 per cent of global economic growth (Jutla et al, 2002). It is no secret that globalization (r)evolution and communication technologies (ICT) are going to change the structure of the any economy. (Kaushalesh Lal and Aveeraj Sharma Peedoly, 2006). With the government of Mauritius promoting small and medium enterprises as a competitive sector of the economy, organizational and technological changes in these firms are expected to have significant impact on the national economy. Proponents of globalization argue that it will open a window of opportunities for SMEs while networking capabilities of ICTs suggest that SMEs can augment their competitiveness in global markets. In fact several studies (Lal, 2004 and Drew, 2003) found positive impact of the adoption of ICTs by SMEs. Although there is very little data pertaining to the evolution of SMEs across time, the origins of SMEs in Mauritius can be traced back to the 1960s when Mauritius was witnessing the beginning of a timid industrialization process with an import-substitution strategy with the main objective of supplying the local market and giving certain autonomy to the country. The inward-looking industrial policy of the Government of the day was of encouraging the production of such commodities as the manufacturing of blades, electrical bulbs, batteries, soap, welding and steel work for construction, refining edible oils, plastic industry, food canning, industrial poultry breeding, yogurt manufacturing, biscuits, shoes, matches etc for the domestic market; this was also the prevailing orthodoxy of the time especially for African developing economies. Many critics (see e.g Maujean, 1996) argue that this programme was superficially planned with no support schemes nor incentives proposed to the enterp rises. Although, the import substitution strategy was soon overshadowed by an export-oriented strategy with the setting up of Export-Processing Zones, many small-scale enterprises exploited the products mentioned above for the domestic market. In fact, most SMEs today cater for the local market in similar areas as mentioned above. According to Maujean (1996) the early enterprises were attempts to reproduce locally models which existed abroad. In food processing, firms like Purlait Ltd, La Boulangerie Industrielle and Lyons Maid which pioneered private, small-scale enterprises in the country started off with enormous difficulties in spite of being relatively modern with an important capital investment and sophisticated distribution network. The concern with survival in a largely traditional and poorly developed society meant that the local market was not yet ready for such products. Nevertheless against this background a protectionist strategy which involved high tariff against competitive goods helped these industries to operate. As Wignaraja and Oneil (1999) argue, for the size of the country and its stage of development, Mauritius has a particularly wide range of support services for the SME sector. Beyene (2002) makes a largely similar argument especially when looking at it by African standards. This wide array of support is provided mainly through Government and parastatal agencies or financial institutions. The Small Enterprises and handicraft Development Authority (SEHDA), Enterprise Mauritius (EM), the Development Bank of Mauritius Ltd (DBM), the Small Medium Enterprises Partnership Fund (SMEPF), the National Computer Board (NCB) are generally regarded as the main institutions which provide support to SMEs by operating schemes to enhance the setting up or development of enterprises. They act mainly as facilitators, providing financial support, training and consultancy services, marketing and export assistance. The Small Enterprises and Handicraft Development Authority (SEHDA) The Small Enterprises Handicraft Development Authority (SEHDA) was created following the merger of the Small Medium industries Development Organisation (SMIDO) and the National Handicraft Promotion Agency (NHPA). The aim of the merger is to rationalize and optimize the use of resources dedicated to the small business sector in Mauritius. SEHDA, falling under the aegis of the Ministry of Industry, SMEs, Commerce Co-operatives, provides support to potential and existing small entrepreneurs with a view to enable them to start new enterprises or to improve their existing businesses. Enterprise Mauritius (EM) Enterprise Mauritius operates under the aegis of the Ministry of Industry, SMEs, Commerce Co-operatives and we have one primary objective, driving growth in exports both regionally and internationally through export sectors at 3 levels: Assisting in the development of Industry Sector strategies and Action plans The facilitation of Strategic Clusters to meet commonly shared group objectives And ultimately, working with individual businesses to help them develop an integrated market and capability development plan to provide access to resources that meet their specific requirements Development Bank of Mauritius An important part of the Banks resources is geared towards the development, consolidation and modernization of the SME sector. A separate department at the DBM is in fact dedicated to promote entrepreneurship development. Loans are provided at competitive rates for start-ups, financing of production equipment, technology improvement and also for working capital with the maximum quantum allocated varying according to industrial sectors. With respect to exports, the DBM runs the Export Development Fund for participation in overseas trade fairs and market surveys and also provides loans for joint ventures with overseas partners. Together with the DBM, other commercial banks such as the Mauritius Post and Cooperative Bank (MPCB), the MCB and the STB offer credit facilities albeit at less competitive rates and relatively more important collaterals to small entrepreneurs. Recently most of the main banks in the country (MCCB, MCB, Barclays and the State Bank) have also announced preferentia l interest rates for SMEs. Small and Medium Enterprises Partnership Fund (SMEPF) A parastatal body set up to provide funding ranging from Rs. 300,000 to Rs. 3 million amounting up to 50% of the total capitalization of the business. The criterion used is the evaluation of the business plan of the proposed venture to assess its feasibility to allow the return of the allocated funds within a period of five years. SMEPF is gradually gaining more importance as a source of funding to SMEs. National Computer Board (NCB) The NCB was set up as the apex organisation to develop and promote ICT and ICT-related services in Mauritius. Its main contribution towards SME development has been in terms of its incubator centre mainly for ICT start-ups with the main objectives of promoting entrepreneurship in the ICT sector by providing the necessary infrastructure and logistics, the development of linkages with other institutions and marketing. Moreover it runs sensitization programmes regularly for SMEs in order to familiarize and influence them to the strategic and financial benefits of integrating ICTs in the running of their enterprises. Information and Communication Technology Authority (ICTA) The ICTA is a regulatory body set up in 2001 replacing the former Mauritius Telecommunications Authority. The main objectives of ICTA are listed below: To democratize access to information, taking into account quality, diversity and plurality To license and regulate the information and communication services To encourage optimum use of ICT in business, industry and government at large, the introduction of new technology and the investment in infrastructure and services Other SME Supporting Institutions Together with the above institutions there are others, which mainly private sector bodies such as the Mauritius Employers Federation (MEF), and Mauritius Chamber of Commerce and Industry (MCCI) do provide miscellaneous facilities for SMEs more specifically in terms of documentation, training, advice and consultancy. Despite the variety of measures described above, it is acknowledged that the full potential of the SME sector has yet to be unleashed, the more so in the contemporary context of globalization which calls for greater competitiveness and efficiency in both local and overseas markets. A review of the existing literature on the difficulties faced by the SME sector pinpoints the shortcomings of the existing support system. As Wignaraja and ONeil (1999, p 64) argue: Undoubtedly the investment in SME support is not delivering the growth required or expected at the enterprise level and this must be improved. An overhaul of the entire support system is required to address the deficiencies () and to create a more cohesive integrated framework. It has been noted that owing to the fact that SMEs are quite flexible, they sometimes lack the vision and discipline to maintain a coherent strategy to wards the market. IFC (2004) proposed that an aggressive push to be given to the sector of training and education. One of the most important barriers to the adoption of e-business in Mauritius remains the lack of trust into the system. Indeed, (Kuwayama, 2001) found that companies believed that transactions on the internet were very unsafe. This situation seems to be recurrent in other developing countries as suggested by (Payne, 2002) Aspects of Internet and Issues The use of internet in business is one of the tools that e-commerce offers. We start therefore by overseeing some general facts about e-commerce as pertains to SMEs. General e-commerce facts related to SMEs The use of the Internet and communication technologies has been found to improve business competitiveness, with the Internet providing the opportunity for SMEs to compete on equal terms with larger organizations (Chapman et al., 2000). The development of e-commerce in the last ten years all over the world has involved a growing number of businesses. E-commerce has been used as an important lever to promote business growth (Bianchi and Bivona, 2002). It is important for a firm grow continuously if the firm wants to maintain competitive advantage. Thus firms should struggle for continuous growth keeping the aim of increasing or simply maintaining their sales and profits levels, to ensure their survival (Claver et al., 2006). Throughout management literature, many successful stories are spread and researchers are encouraging SMEs to start e-commerce ventures in order to increase their sales (Bianchi and Bivona, 2002). At the same time there is considerable effort expended, both in time and money, by governments to encourage small and medium sized enterprises to invest in the use of the Internet (Beckinsale and Levy, 2004). According to Levy and Powell (2002) most SMEs do not view the Internet as the key to their business strategy. Strategy is rarely raised as an enabler or as an inhibitor in the literature. The entrepreneur is critical in determining the Internet development. However, strategic commitment has been shown to be critical in SMEs. Research in several countries show that SMEs have been slower to adopt e-commerce than their larger counterparts, but the rate of the Internet usage in SMEs is growing quite rapidly. Internet has focused on large firms, new business models, the growth and development of dot-coms and the new economy. SMEs in traditional industries have been slower to adopt e-commerce than their larger competitors and research into the use of the Internet by such firms is more recent. (Drew, 2003) Furthermore, compared to the extensive literature on the importance and potential of the Internet as component of the business environment, research on organizational evolution and strategy for the Internet in businesses is limited and sketchy. The majority of publications, text books, press articles, and white papers on the Internet strategy deal with this issue on a somewhat tactical level: How to build up unique competitive position, attract customers, and increase sales. (Constantinides, 2004) In many ways the field of entrepreneurship and small medium sized firm research seems no closer to understanding the dynamics of small business growth after decades of empirical studies (Lowe and Henson, 2004). Whilst the issue of growth in small firms is topical and well researched, the literature on growth processes and transitions in high-growth small firms is sparse and underrepresented in the entrepreneurship and small business journals. A recent content review of abstracts obtained via a database search identified only two percent addressing issues of high growth, growth processes and transitions as being key elements of the published papers. Saulnier and Rosson (2004) further mention that expressions made about the importance of e-business have not been fully matched by actions taken, particularly in the areas of staff training, technology infrastructure, and applications to deal with growth. The use of ICT, technology upgrading, and continuous innovation are paramount to being competitive and run at optimum efficiency. However there is relatively little empirical data pertaining to SMEs in Mauritius and more particularly regarding the extent to which they have adopted ICTs in day to day running of their businesses. A survey by Matadeen (2004) showed that most of the Mauritian companies were managed by the owners themselves irrespective of the fact that they may have management skills or not. With this in mind, the strategy to develop for SMEs and e-business must take into account the local culture and customs in Mauritius. Possible Role of the Internet in Specific Growth Strategies Adopted by SMEs The Internet is usually presented as an opportunity for smaller firms because it helps reduce transaction costs and level the playing field. Often cited benefits include expanding the scope of marketing, wider and richer communication, reaching new markets, reducing the cost of operations and partnering with suppliers and other collaborators. (Drew, 2003) The Internet provides a unique opportunity to examine the evolution and growth of a business sector because it has taken place over a relatively short time period (Javalgi et al. 2004). The initial Internet environment might be described as a virgin environment, in which rapid growth could be expected. Among emerging technologies, the Internet is a new channel for commerce applicable in a wide variety of industries around the world. As a new strategic tool, it is transforming businesses and creating new opportunities as well as challenges for international marketers as many nations are fast connecting to the global marketplace. Information technology is continuing to be an integral part of the business plan. Electronic commerce is affecting the way business are planning growth strategies and is the leading driver of corporate growth. The key is for IT to be seen as the new engine for growth, and not as a frustrating cost center. This result in a new way of thinking: The focus should be not on how much new technology should cost, but on how much revenue it will bring in. (Fruhling and Digman, 2000) Many SMEs have made innovative uses of the Internet to invent new business models or to enhance existing practices (Drew, 2003). Firms with a history of innovation are embarking on a full- scale electronic commerce strategy. These firms are tying innovation with electronic commerce with the hopes to ensure company growth. Fruhling and Digman (2000) mention electronic commerce enables business to quickly and efficiently implement growth strategies. One of the main reasons this strategy is so attractive is the incredible growth rate of the Internet users. Key Drivers for adoption of the Internet in SME Growth Levy and Powell (2002) explored the adoption of the Internet among SMEs and formulated a model for the Internet adoption. This model identifies four roles for the Internet in SMEs brochure ware, support, opportunity, and network. These are driven by business growth planning and perceived the Internet value as shown in figure: Business Growth Levy and Powell (2002) advocate two key drivers in determining the use of internet by SMEs. The first driver is business growth. In some firms business growth is planned and investments are made ahead of need. In many other SMEs growth may occur but not as a result of planning. Attitude to business growth often determine whether SME owners consider resource investment in the business. IT investment is traditionally restricted in SMEs, with many investing at start-up, but no further investment is made until business outgrows existing system. It is reasonable that attitude to growth will impact SMEs decision to invest in the Internet. Business Value from Use of the Internet The second driver is business value from use of the Internet. Business value of the Internet is identified through response to the firms competitive positioning and their knowledge of respective industries. SMEs do consider the role of the Internet for their business generally with cautious approach. Most firms do not see the value of the Internet to their growth strategy. However, a number of visionary owners believe they can change their business through the use of the Internet. (Levy and Powell, 2002) Brochureware are those firms that do not plan business growth and see the value of the Internet as low. Owners generally think about the Internet but cannot see its relevance to their business. One of the reasons is nature of industry in which SME operates. Hence, there is a role for the Internet for these firms but it is restricted to the presentation of on-line firm information or brochures and for e-mails. (Levy and Powell, 2002) Business Opportunity is SMEs with recognition that the Internet has some value to them, in the future. However, it is limited to improving efficiency internally, customer communication, and research. The contrast between this category and Brochureware is that owners recognize the business value of the Internet and although not seeking growth, recognize that competitive pressure demand investment. These firms see a business opportunity from use of the Internet and related. (Levy and Powell, 2002) Firms using the Internet for Business Support are planning growth, but currently see little future for their businesses from the Internet. Most of time these SMEs are innovative firms seeking growth. They have a number of innovative products that are sold to large firms, so personal contact is regarded by customers as important and there is little indication that the Internet is of value. These SMEs seek to grow but do not believe that industry demands investment in the Internet to support that growth. These firms see the worth of the Internet as a medium for business support. (Levy and Powell, 2002) In Business Network opportunity from the Internet is seen as key to the development of SMEs. Firms see their future tied into using the Internet. Firms develop IT strategy alongside their business strategy most of the time. These are well positioned to take advantage of e-Business. These firms possesses effective internal network accessible by all employees as means to manage the business processes. (Levy and Powell, 2002) Advantages of the Internet for SME Growth According to Davis et al. (2000) a firm-specific advantage in penetrating international markets and facilitating organizational growth may stem from investments in technology or the use of specific technologies, such as the Internet. There is a long history of research linking technology and internationalization. Researchers advocate that to enter foreign markets, a firm must possess some clear advantage that will allow it to overcome native firms more thorough understanding of the local market. Traditionally, multinational corporations use economies of scale and other advantages of large size. However, many entrepreneurial firms can overcome the disadvantage of small size through their use of technology, such as the Internet, to reach consumers beyond their borders. Certain technologies can provide an advantage that widens market opportunities and serves as a platform for expansion. The Internet is widely considered to be one such technology rapid internationalization. (Davis et al. 2000) Authors argue that internationalization and growth of firms are positively affected by increased use of the Internet and increased investments in information technology. In addition, more attention is to be paid to the application of the Internet as well as to the pattern of investments in information technology to explain international expansion and growth among entrepreneur- led businesses. The continued globalization of the world economy makes the realization of role of technology in expanding overseas and maintaining healthy growth. Davis et al. (2000) mention that firms with more aggressive use of technology are likely to engage more in international activities. Their study of internationalization among new, high-tech firms reveals that firms with higher levels of technology usage incur costs associated with internationalizing to be significantly lower than firms with lower levels of technology usage. It appears that companies with a technological advantage have an incentive to expand overseas because they can use that advantage in overseas markets at little or no marginal cost over the cost of developing the advantage in the domestic market. Role of the Internet in Product-Market Development Strategy Market Development Online channels are used to sell into new markets, taking advantage of the low cost of advertising internationally without the necessity for a supporting sales infrastructure in the customers regions (Chaffey et al. 2003). This is a relatively conservative use of the Internet, but is great opportunity for SMEs to increase exports at low cost. A less evident benefit of the Internet is that as well as selling into new geographic markets, products can also be sold to new market segments or different types of customers. This may happen simply as a byproduct of having a web site. The Internet may offer further opportunities for selling to market sub-segments that have not been previously targeted. For example, a product sold to large businesses may also appeal to small firms. Product Development The Internet can be the basis for product development, information sharing, resource sharing, knowledge sharing and task assigning between different businesses. This can improve product quality and decrease development time and cost. (Yujun et al., 2006) Product development is innovative use of the Internet (Chaffey et al., 2003). Howe et al., (2000) report that the Internet provides global access to people, data, software, documents and multimedia have allowed organizations to shorten the development cycle of new products, to communicate with experts from around the world, to receive immediate customer feedback, and to access supercomputers for industrial research and development. According to Howe et al., (2000) the Internet and its related applications can be effectively implemented at various stages of product development. For example, online forums, newsgroups, and Web sites provide an external source for product ideas. Market research can be performed on the Internet as numerous Web sites provide demographic information useful for estimating market size and potential. Surveys can be conducted on the Internet during the business case preparation to determine consumers needs, wants and preferences. Web-based and intranet applications can play an important role in the development phase, particularly when projects involve numerous teams at various locations. Providing effective media for communicating and disseminating information, these technologies also facilitate concurrent engineering. The Internet can be used for beta testing of new products, allowing lead users and firms to collaboratively eliminate product defects prior to market introduction. The Internet and its related technologies can add significant value to new-product development projects. The main value lies in the acceleration of profitable ideas through the new product development process. At the same time, risks associated with this `rush to market are minimized as a formal system to weed out poor ideas quickly and to suggest modifications to product concepts. The use of the Internet and/or intranet at various stages not only minimizes time to launch but can also increase the integration of constituent viewpoints/recommendations, example consumers, engineers, marketing, etc., during development. This integration of the `voice of the customer and other functional members of the firm are critical in successful new product introductions. Need for speed is becoming more salient in todays competitive arena. The firm that is first to launch a new product/technology, i.e. the pioneer, can accrue several pioneering advantages. These advantages include, but are not limit ed to: establishing product standards, building brand equity (combination of awareness, perceived quality, brand loyalty, etc.), securing distribution channels, and setting initial customer expectation for all other products. (Howe et al., 2000) The Internet offers opportunities for firms in their new product development pursuits in terms of enhancing their abilities to collect, categorize and use information needed for product development; helping them understand their market better and thus target it more effectively; generating a wider range of new product ideas from a wider range of sources; making the concept screening process more comprehensive, flexible and objective; increasing the speed and the quality of business analyses; facilitating the collaboration of new product team members and enhancing operational performance; increasing the speed and the quality of testing and validation; improving the effectiveness and the efficiency of manufacturing development; enhancing the effectiveness and the efficiency of new product launch. (Howe et al., 2000) LEGAL ASPECTS Laws Covering Cross-Border Electronic Transactions between a Buyer and a Seller Business to Business (B2B) transactions differs from Business to Consumer (B2C) transactions on the way an agreement is entered. In the case of a B2C transaction, the parties involved have to abide by the public policy laws of the consumers country, which are meant to protect the consumer. On the other hand, parties have the freedom to choose which law will govern their contract. They have to state which law will govern their transaction(s). In case they have not specified, the jurisdiction responsible for the case will have to decide which law is applicable. In general, two solutions are most commonly applied: The applicable law will be the law of the country of the seller or The applicable law is that of the place of the signing of the contract. Point of Sale for Which the Buyer and the Seller Become Legally Bound Benefits of Internet Opportunities for SMEs in Mauritius Benefits of Internet Opportunities for SMEs in Mauritius Acknowledgement Many individuals have played an important role in our upbringing and education To our parents, who deserve special recognition. We would also like to extend a special acknowledgement to our lecturer, Mr. D Seethiah for giving us the opportunity to reflect and work on such a project. Thanks to our group who have been working very hard for accomplishment of this assignment. Finally, we extend our appreciation to the Almighty for granting us good health and prosperity. Executive summary SMEs are called upon to play a competitive role in the economy of Mauritius. Adoption of ICT by SMEs can a have positive impact on the national economy. The reasons are: (a) Internet based infrastructures are relatively cheap; (b) they provide an ever converging and rich environment for effective business networking; and (c) they provide SMEs access to a larger market. This assignment examines the extent internet provides opportunities for business expansion of SMEs in Mauritius. It also identifies the enablers and barriers to the use of internet by SMEs. A questionnaire was used to collect data among some SMEs. They were classified as follows: IT Novice, IT Savvy and e-Commerce Specialist. The findings are reported, based on the analysis of the data collected. Several key findings emerge from the research in this assignment: IT Savvy and e-Commerce Specialist use computers, they have internet connection that they exclusively use for email and they have a website too. The degree of diffusion of the internet is high among IT Savvy and e-Commerce Specialist. For SMEs to take advantage of the opportunities provided by the internet for business expansion, they will have to acquire knowledge and skills in using the internet and be made aware of the facilities being offered by the NCB and the existing laws in the field of e-commerce. They will also have to bank on the vulgarization of the use of internet amongst customers or at least, for the time being, design/customize products that could help target a certain market segment. Introduction Internet has revolutionized and continues to deeply impact on the way one does business. It is now a major tool for conducting business. It allows buyers and sellers to meet online, communicate and exchange information on goods and services. Besides, it does away with the geographical boundaries, the time zones and, in some cases, the need for physical space to transact business. With its tremendous potential, it has become commonplace for businesses and consumers to transact business via the Internet through email or online purchasing. For the SMEs, it offers a vista of opportunities for business expansion. However, many SMEs do not take advantage of the Internet thinking that their goods and services do not lend themselves to Internet transactions. Moreover, they do not possess the managerial knowledge and skills for e-business. Hiring an IT-expert or an e-business consultant to fill this gap requires relatively huge sum of money, which they cannot afford. Sometimes, the availability of broadband connections may affect the decisions of SMEs to adopt e-commerce. Further, sound government policies should be in place to create the necessary environment and incentives to encourage SMEs to take advantage of the Internet to create business opportunities. Many unscrupulous persons are interested in the huge potential of the Internet for their own selfish motives. In countries where there are no appropriate legal instruments, there may be a host of possible attacks that compromise the confidentiality, integrity and availability of information that they exchange through the Internet. Consequently, people may lose trust on the security of doing business in the Internet and thus forego it huge potential for business. Literature Review SMEs in MAURITIUS According to the minister of Finance and Economic Development, Dr. R. K. Sithanen: A key component in the governments agenda for economic development and democratization is the development of the small and medium enterprise sector into a competitive force (April 2006). Small and medium-sized enterprises (SMEs) are widely acknowledged as an important sector for national and international economic development. Growth oriented small business make a major contribution to economic development and employment generation within local communities and national economies. (Smallbone and Wyer, 2000) SMEs contribute substantially to national economies (Poon and Swatman, 1999) and are estimated to account for 80 per cent of global economic growth (Jutla et al, 2002). It is no secret that globalization (r)evolution and communication technologies (ICT) are going to change the structure of the any economy. (Kaushalesh Lal and Aveeraj Sharma Peedoly, 2006). With the government of Mauritius promoting small and medium enterprises as a competitive sector of the economy, organizational and technological changes in these firms are expected to have significant impact on the national economy. Proponents of globalization argue that it will open a window of opportunities for SMEs while networking capabilities of ICTs suggest that SMEs can augment their competitiveness in global markets. In fact several studies (Lal, 2004 and Drew, 2003) found positive impact of the adoption of ICTs by SMEs. Although there is very little data pertaining to the evolution of SMEs across time, the origins of SMEs in Mauritius can be traced back to the 1960s when Mauritius was witnessing the beginning of a timid industrialization process with an import-substitution strategy with the main objective of supplying the local market and giving certain autonomy to the country. The inward-looking industrial policy of the Government of the day was of encouraging the production of such commodities as the manufacturing of blades, electrical bulbs, batteries, soap, welding and steel work for construction, refining edible oils, plastic industry, food canning, industrial poultry breeding, yogurt manufacturing, biscuits, shoes, matches etc for the domestic market; this was also the prevailing orthodoxy of the time especially for African developing economies. Many critics (see e.g Maujean, 1996) argue that this programme was superficially planned with no support schemes nor incentives proposed to the enterp rises. Although, the import substitution strategy was soon overshadowed by an export-oriented strategy with the setting up of Export-Processing Zones, many small-scale enterprises exploited the products mentioned above for the domestic market. In fact, most SMEs today cater for the local market in similar areas as mentioned above. According to Maujean (1996) the early enterprises were attempts to reproduce locally models which existed abroad. In food processing, firms like Purlait Ltd, La Boulangerie Industrielle and Lyons Maid which pioneered private, small-scale enterprises in the country started off with enormous difficulties in spite of being relatively modern with an important capital investment and sophisticated distribution network. The concern with survival in a largely traditional and poorly developed society meant that the local market was not yet ready for such products. Nevertheless against this background a protectionist strategy which involved high tariff against competitive goods helped these industries to operate. As Wignaraja and Oneil (1999) argue, for the size of the country and its stage of development, Mauritius has a particularly wide range of support services for the SME sector. Beyene (2002) makes a largely similar argument especially when looking at it by African standards. This wide array of support is provided mainly through Government and parastatal agencies or financial institutions. The Small Enterprises and handicraft Development Authority (SEHDA), Enterprise Mauritius (EM), the Development Bank of Mauritius Ltd (DBM), the Small Medium Enterprises Partnership Fund (SMEPF), the National Computer Board (NCB) are generally regarded as the main institutions which provide support to SMEs by operating schemes to enhance the setting up or development of enterprises. They act mainly as facilitators, providing financial support, training and consultancy services, marketing and export assistance. The Small Enterprises and Handicraft Development Authority (SEHDA) The Small Enterprises Handicraft Development Authority (SEHDA) was created following the merger of the Small Medium industries Development Organisation (SMIDO) and the National Handicraft Promotion Agency (NHPA). The aim of the merger is to rationalize and optimize the use of resources dedicated to the small business sector in Mauritius. SEHDA, falling under the aegis of the Ministry of Industry, SMEs, Commerce Co-operatives, provides support to potential and existing small entrepreneurs with a view to enable them to start new enterprises or to improve their existing businesses. Enterprise Mauritius (EM) Enterprise Mauritius operates under the aegis of the Ministry of Industry, SMEs, Commerce Co-operatives and we have one primary objective, driving growth in exports both regionally and internationally through export sectors at 3 levels: Assisting in the development of Industry Sector strategies and Action plans The facilitation of Strategic Clusters to meet commonly shared group objectives And ultimately, working with individual businesses to help them develop an integrated market and capability development plan to provide access to resources that meet their specific requirements Development Bank of Mauritius An important part of the Banks resources is geared towards the development, consolidation and modernization of the SME sector. A separate department at the DBM is in fact dedicated to promote entrepreneurship development. Loans are provided at competitive rates for start-ups, financing of production equipment, technology improvement and also for working capital with the maximum quantum allocated varying according to industrial sectors. With respect to exports, the DBM runs the Export Development Fund for participation in overseas trade fairs and market surveys and also provides loans for joint ventures with overseas partners. Together with the DBM, other commercial banks such as the Mauritius Post and Cooperative Bank (MPCB), the MCB and the STB offer credit facilities albeit at less competitive rates and relatively more important collaterals to small entrepreneurs. Recently most of the main banks in the country (MCCB, MCB, Barclays and the State Bank) have also announced preferentia l interest rates for SMEs. Small and Medium Enterprises Partnership Fund (SMEPF) A parastatal body set up to provide funding ranging from Rs. 300,000 to Rs. 3 million amounting up to 50% of the total capitalization of the business. The criterion used is the evaluation of the business plan of the proposed venture to assess its feasibility to allow the return of the allocated funds within a period of five years. SMEPF is gradually gaining more importance as a source of funding to SMEs. National Computer Board (NCB) The NCB was set up as the apex organisation to develop and promote ICT and ICT-related services in Mauritius. Its main contribution towards SME development has been in terms of its incubator centre mainly for ICT start-ups with the main objectives of promoting entrepreneurship in the ICT sector by providing the necessary infrastructure and logistics, the development of linkages with other institutions and marketing. Moreover it runs sensitization programmes regularly for SMEs in order to familiarize and influence them to the strategic and financial benefits of integrating ICTs in the running of their enterprises. Information and Communication Technology Authority (ICTA) The ICTA is a regulatory body set up in 2001 replacing the former Mauritius Telecommunications Authority. The main objectives of ICTA are listed below: To democratize access to information, taking into account quality, diversity and plurality To license and regulate the information and communication services To encourage optimum use of ICT in business, industry and government at large, the introduction of new technology and the investment in infrastructure and services Other SME Supporting Institutions Together with the above institutions there are others, which mainly private sector bodies such as the Mauritius Employers Federation (MEF), and Mauritius Chamber of Commerce and Industry (MCCI) do provide miscellaneous facilities for SMEs more specifically in terms of documentation, training, advice and consultancy. Despite the variety of measures described above, it is acknowledged that the full potential of the SME sector has yet to be unleashed, the more so in the contemporary context of globalization which calls for greater competitiveness and efficiency in both local and overseas markets. A review of the existing literature on the difficulties faced by the SME sector pinpoints the shortcomings of the existing support system. As Wignaraja and ONeil (1999, p 64) argue: Undoubtedly the investment in SME support is not delivering the growth required or expected at the enterprise level and this must be improved. An overhaul of the entire support system is required to address the deficiencies () and to create a more cohesive integrated framework. It has been noted that owing to the fact that SMEs are quite flexible, they sometimes lack the vision and discipline to maintain a coherent strategy to wards the market. IFC (2004) proposed that an aggressive push to be given to the sector of training and education. One of the most important barriers to the adoption of e-business in Mauritius remains the lack of trust into the system. Indeed, (Kuwayama, 2001) found that companies believed that transactions on the internet were very unsafe. This situation seems to be recurrent in other developing countries as suggested by (Payne, 2002) Aspects of Internet and Issues The use of internet in business is one of the tools that e-commerce offers. We start therefore by overseeing some general facts about e-commerce as pertains to SMEs. General e-commerce facts related to SMEs The use of the Internet and communication technologies has been found to improve business competitiveness, with the Internet providing the opportunity for SMEs to compete on equal terms with larger organizations (Chapman et al., 2000). The development of e-commerce in the last ten years all over the world has involved a growing number of businesses. E-commerce has been used as an important lever to promote business growth (Bianchi and Bivona, 2002). It is important for a firm grow continuously if the firm wants to maintain competitive advantage. Thus firms should struggle for continuous growth keeping the aim of increasing or simply maintaining their sales and profits levels, to ensure their survival (Claver et al., 2006). Throughout management literature, many successful stories are spread and researchers are encouraging SMEs to start e-commerce ventures in order to increase their sales (Bianchi and Bivona, 2002). At the same time there is considerable effort expended, both in time and money, by governments to encourage small and medium sized enterprises to invest in the use of the Internet (Beckinsale and Levy, 2004). According to Levy and Powell (2002) most SMEs do not view the Internet as the key to their business strategy. Strategy is rarely raised as an enabler or as an inhibitor in the literature. The entrepreneur is critical in determining the Internet development. However, strategic commitment has been shown to be critical in SMEs. Research in several countries show that SMEs have been slower to adopt e-commerce than their larger counterparts, but the rate of the Internet usage in SMEs is growing quite rapidly. Internet has focused on large firms, new business models, the growth and development of dot-coms and the new economy. SMEs in traditional industries have been slower to adopt e-commerce than their larger competitors and research into the use of the Internet by such firms is more recent. (Drew, 2003) Furthermore, compared to the extensive literature on the importance and potential of the Internet as component of the business environment, research on organizational evolution and strategy for the Internet in businesses is limited and sketchy. The majority of publications, text books, press articles, and white papers on the Internet strategy deal with this issue on a somewhat tactical level: How to build up unique competitive position, attract customers, and increase sales. (Constantinides, 2004) In many ways the field of entrepreneurship and small medium sized firm research seems no closer to understanding the dynamics of small business growth after decades of empirical studies (Lowe and Henson, 2004). Whilst the issue of growth in small firms is topical and well researched, the literature on growth processes and transitions in high-growth small firms is sparse and underrepresented in the entrepreneurship and small business journals. A recent content review of abstracts obtained via a database search identified only two percent addressing issues of high growth, growth processes and transitions as being key elements of the published papers. Saulnier and Rosson (2004) further mention that expressions made about the importance of e-business have not been fully matched by actions taken, particularly in the areas of staff training, technology infrastructure, and applications to deal with growth. The use of ICT, technology upgrading, and continuous innovation are paramount to being competitive and run at optimum efficiency. However there is relatively little empirical data pertaining to SMEs in Mauritius and more particularly regarding the extent to which they have adopted ICTs in day to day running of their businesses. A survey by Matadeen (2004) showed that most of the Mauritian companies were managed by the owners themselves irrespective of the fact that they may have management skills or not. With this in mind, the strategy to develop for SMEs and e-business must take into account the local culture and customs in Mauritius. Possible Role of the Internet in Specific Growth Strategies Adopted by SMEs The Internet is usually presented as an opportunity for smaller firms because it helps reduce transaction costs and level the playing field. Often cited benefits include expanding the scope of marketing, wider and richer communication, reaching new markets, reducing the cost of operations and partnering with suppliers and other collaborators. (Drew, 2003) The Internet provides a unique opportunity to examine the evolution and growth of a business sector because it has taken place over a relatively short time period (Javalgi et al. 2004). The initial Internet environment might be described as a virgin environment, in which rapid growth could be expected. Among emerging technologies, the Internet is a new channel for commerce applicable in a wide variety of industries around the world. As a new strategic tool, it is transforming businesses and creating new opportunities as well as challenges for international marketers as many nations are fast connecting to the global marketplace. Information technology is continuing to be an integral part of the business plan. Electronic commerce is affecting the way business are planning growth strategies and is the leading driver of corporate growth. The key is for IT to be seen as the new engine for growth, and not as a frustrating cost center. This result in a new way of thinking: The focus should be not on how much new technology should cost, but on how much revenue it will bring in. (Fruhling and Digman, 2000) Many SMEs have made innovative uses of the Internet to invent new business models or to enhance existing practices (Drew, 2003). Firms with a history of innovation are embarking on a full- scale electronic commerce strategy. These firms are tying innovation with electronic commerce with the hopes to ensure company growth. Fruhling and Digman (2000) mention electronic commerce enables business to quickly and efficiently implement growth strategies. One of the main reasons this strategy is so attractive is the incredible growth rate of the Internet users. Key Drivers for adoption of the Internet in SME Growth Levy and Powell (2002) explored the adoption of the Internet among SMEs and formulated a model for the Internet adoption. This model identifies four roles for the Internet in SMEs brochure ware, support, opportunity, and network. These are driven by business growth planning and perceived the Internet value as shown in figure: Business Growth Levy and Powell (2002) advocate two key drivers in determining the use of internet by SMEs. The first driver is business growth. In some firms business growth is planned and investments are made ahead of need. In many other SMEs growth may occur but not as a result of planning. Attitude to business growth often determine whether SME owners consider resource investment in the business. IT investment is traditionally restricted in SMEs, with many investing at start-up, but no further investment is made until business outgrows existing system. It is reasonable that attitude to growth will impact SMEs decision to invest in the Internet. Business Value from Use of the Internet The second driver is business value from use of the Internet. Business value of the Internet is identified through response to the firms competitive positioning and their knowledge of respective industries. SMEs do consider the role of the Internet for their business generally with cautious approach. Most firms do not see the value of the Internet to their growth strategy. However, a number of visionary owners believe they can change their business through the use of the Internet. (Levy and Powell, 2002) Brochureware are those firms that do not plan business growth and see the value of the Internet as low. Owners generally think about the Internet but cannot see its relevance to their business. One of the reasons is nature of industry in which SME operates. Hence, there is a role for the Internet for these firms but it is restricted to the presentation of on-line firm information or brochures and for e-mails. (Levy and Powell, 2002) Business Opportunity is SMEs with recognition that the Internet has some value to them, in the future. However, it is limited to improving efficiency internally, customer communication, and research. The contrast between this category and Brochureware is that owners recognize the business value of the Internet and although not seeking growth, recognize that competitive pressure demand investment. These firms see a business opportunity from use of the Internet and related. (Levy and Powell, 2002) Firms using the Internet for Business Support are planning growth, but currently see little future for their businesses from the Internet. Most of time these SMEs are innovative firms seeking growth. They have a number of innovative products that are sold to large firms, so personal contact is regarded by customers as important and there is little indication that the Internet is of value. These SMEs seek to grow but do not believe that industry demands investment in the Internet to support that growth. These firms see the worth of the Internet as a medium for business support. (Levy and Powell, 2002) In Business Network opportunity from the Internet is seen as key to the development of SMEs. Firms see their future tied into using the Internet. Firms develop IT strategy alongside their business strategy most of the time. These are well positioned to take advantage of e-Business. These firms possesses effective internal network accessible by all employees as means to manage the business processes. (Levy and Powell, 2002) Advantages of the Internet for SME Growth According to Davis et al. (2000) a firm-specific advantage in penetrating international markets and facilitating organizational growth may stem from investments in technology or the use of specific technologies, such as the Internet. There is a long history of research linking technology and internationalization. Researchers advocate that to enter foreign markets, a firm must possess some clear advantage that will allow it to overcome native firms more thorough understanding of the local market. Traditionally, multinational corporations use economies of scale and other advantages of large size. However, many entrepreneurial firms can overcome the disadvantage of small size through their use of technology, such as the Internet, to reach consumers beyond their borders. Certain technologies can provide an advantage that widens market opportunities and serves as a platform for expansion. The Internet is widely considered to be one such technology rapid internationalization. (Davis et al. 2000) Authors argue that internationalization and growth of firms are positively affected by increased use of the Internet and increased investments in information technology. In addition, more attention is to be paid to the application of the Internet as well as to the pattern of investments in information technology to explain international expansion and growth among entrepreneur- led businesses. The continued globalization of the world economy makes the realization of role of technology in expanding overseas and maintaining healthy growth. Davis et al. (2000) mention that firms with more aggressive use of technology are likely to engage more in international activities. Their study of internationalization among new, high-tech firms reveals that firms with higher levels of technology usage incur costs associated with internationalizing to be significantly lower than firms with lower levels of technology usage. It appears that companies with a technological advantage have an incentive to expand overseas because they can use that advantage in overseas markets at little or no marginal cost over the cost of developing the advantage in the domestic market. Role of the Internet in Product-Market Development Strategy Market Development Online channels are used to sell into new markets, taking advantage of the low cost of advertising internationally without the necessity for a supporting sales infrastructure in the customers regions (Chaffey et al. 2003). This is a relatively conservative use of the Internet, but is great opportunity for SMEs to increase exports at low cost. A less evident benefit of the Internet is that as well as selling into new geographic markets, products can also be sold to new market segments or different types of customers. This may happen simply as a byproduct of having a web site. The Internet may offer further opportunities for selling to market sub-segments that have not been previously targeted. For example, a product sold to large businesses may also appeal to small firms. Product Development The Internet can be the basis for product development, information sharing, resource sharing, knowledge sharing and task assigning between different businesses. This can improve product quality and decrease development time and cost. (Yujun et al., 2006) Product development is innovative use of the Internet (Chaffey et al., 2003). Howe et al., (2000) report that the Internet provides global access to people, data, software, documents and multimedia have allowed organizations to shorten the development cycle of new products, to communicate with experts from around the world, to receive immediate customer feedback, and to access supercomputers for industrial research and development. According to Howe et al., (2000) the Internet and its related applications can be effectively implemented at various stages of product development. For example, online forums, newsgroups, and Web sites provide an external source for product ideas. Market research can be performed on the Internet as numerous Web sites provide demographic information useful for estimating market size and potential. Surveys can be conducted on the Internet during the business case preparation to determine consumers needs, wants and preferences. Web-based and intranet applications can play an important role in the development phase, particularly when projects involve numerous teams at various locations. Providing effective media for communicating and disseminating information, these technologies also facilitate concurrent engineering. The Internet can be used for beta testing of new products, allowing lead users and firms to collaboratively eliminate product defects prior to market introduction. The Internet and its related technologies can add significant value to new-product development projects. The main value lies in the acceleration of profitable ideas through the new product development process. At the same time, risks associated with this `rush to market are minimized as a formal system to weed out poor ideas quickly and to suggest modifications to product concepts. The use of the Internet and/or intranet at various stages not only minimizes time to launch but can also increase the integration of constituent viewpoints/recommendations, example consumers, engineers, marketing, etc., during development. This integration of the `voice of the customer and other functional members of the firm are critical in successful new product introductions. Need for speed is becoming more salient in todays competitive arena. The firm that is first to launch a new product/technology, i.e. the pioneer, can accrue several pioneering advantages. These advantages include, but are not limit ed to: establishing product standards, building brand equity (combination of awareness, perceived quality, brand loyalty, etc.), securing distribution channels, and setting initial customer expectation for all other products. (Howe et al., 2000) The Internet offers opportunities for firms in their new product development pursuits in terms of enhancing their abilities to collect, categorize and use information needed for product development; helping them understand their market better and thus target it more effectively; generating a wider range of new product ideas from a wider range of sources; making the concept screening process more comprehensive, flexible and objective; increasing the speed and the quality of business analyses; facilitating the collaboration of new product team members and enhancing operational performance; increasing the speed and the quality of testing and validation; improving the effectiveness and the efficiency of manufacturing development; enhancing the effectiveness and the efficiency of new product launch. (Howe et al., 2000) LEGAL ASPECTS Laws Covering Cross-Border Electronic Transactions between a Buyer and a Seller Business to Business (B2B) transactions differs from Business to Consumer (B2C) transactions on the way an agreement is entered. In the case of a B2C transaction, the parties involved have to abide by the public policy laws of the consumers country, which are meant to protect the consumer. On the other hand, parties have the freedom to choose which law will govern their contract. They have to state which law will govern their transaction(s). In case they have not specified, the jurisdiction responsible for the case will have to decide which law is applicable. In general, two solutions are most commonly applied: The applicable law will be the law of the country of the seller or The applicable law is that of the place of the signing of the contract. Point of Sale for Which the Buyer and the Seller Become Legally Bound

Philip Tompkins Organizational Communicatin Imperatives :: essays research papers

Philip Tompkins' Organizational Communicatin Imperatives INTRODUCTION In the book Organizational Communication Imperatives, by Philip K. Tompkins, we are introduced to a chapter that deals with an organization that is held under high prestige by not only those who are employed by it, but by a country as well. This American organization is NASA, (National Aeronautical Space Administration), and although a very prestigious place to work, it is not free of its share of wrongdoing and counter productive ways. Ten years ago (1986), NASA was faced with its biggest catastrophe, The Challenger Explosion. This preventable event , which claimed the life of a crew of seven, left many questioning the ability of communication throughout NASA. The idea that a crucial element of the space shuttle, O-Rings, would pass inspection, although many scientists doubted the success of these, would be the ultimate cause of the crew's demise shortly after lift off. It seems these scientists' doubts were overlooked by a higher authority who gave the go ahead knowing the risk at stake.   Ã‚  Ã‚  Ã‚  Ã‚  The United States Army, well known for its maintaining of order and conduct, has fallen into a most peculiar and shameful predicament due to lack of communication. The New York Times brought its readers to the attention that all was not right in the military. An organization that shares a similar prestige to that of NASA, an organization who has exemplified its leadership time and time again by becoming a force, so powerful, that it is sometimes considered to police the world, has fallen into a sex abuse scandal. It seems that several women have come forward to proclaim their mistreatment from various acts ranging from rape to verbal harassment instilled upon them by members of the military. These women feel, had there been a genuine form of organizational communication, the study of sending and receiving messages, they would not have fell victims' to such hideous crimes. Senator Barbara Boxer stated (New York Times 11/96) that the complaints made by the women who came forward immediately were lost somewhere along the line in an attempt to reach a higher authority, signifying a need for some type of restructure. STRENGTHS In the minds of many people today the United States Army Is considered to have one of the best structured organizational communication networks. This is based upon the specified code of conduct that the Army is underlyingly ruled by. This is upheld by the specific chain of command which is easily distinguished by rank and uniform. Strict punishment is carried out upon those who violate rules and conduct, commonly accepted by this organization. The authority figures, in the Army, set tasks, and relay a common purpose to all

Behaviorism, Cognitivism, and Cconstructivism

Without going in to details, learning is† a permanent change in behavior.† (Burns, R, 1995) and can be gained through observation or interaction. These include behaviorism, cognitivism, and constructivism. In this paper we are going to comprise and have personal reactions toward these three schools of thought. â€Å"Is there any best method in teaching English?†. This is the commonest question that English teachers raise. Most teachers try to be the best in their classrooms, but they even don't know how. Obviously, there is no best method to use in teaching English; we should take all of them in to consideration and manipulate the fruitful points. According to scholars in cognitivism and constructivism students are responsible for their own knowledge; experiences, cultural and social aspects are so important in constructing the knowledge and the teacher is a guider. In contrast to behaviorists who know humans as a programmed machine which achieve knowledge through repetition and conditioning. In my opinion, when learners think about an issue critically and have some ideas from different aspects to solve the problems, they understand the idea better, Thus, collaboration and interaction motivate the students; the motivated student has no time to devote to do other unrelated things in the classroom. Therefore, they can work in groups and have explanation or prediction and make sense of current experience. However, we can't deny the role of conditioning and repetition in learning another language. According to elements of observational learning students pay attention by marking and highlighting and as they memorize the knowledge they can remember it easily. â€Å"when individuals are learning a new behavior, they will learn it faster if they are reinforced correct response.† (Woolfolk, A, 2016). Reinforcement plays a really essential role in learning. When the teacher commends the students systematically they have more positive reactions toward their learning. As a teacher who works in ministry of education, I think behaviorism is more dominant at Iranian school. Students and their inner abilities, intelligence – according to multiple intelligence theory by Gardner – are ignored. The higher level the students are the less creativity and critical views they have. The cultural and social learning (authenticity) are ignored as well. Moreover, group working and collaborating play little role in Iranian schools. Students are not able to predict and organize their knowledge. As they are fed by the teacher they can't use the knowledge they know to understand the subject that they don't know. The focus is most on the operant conditioning and students are likely to memorize the knowledge rather than understand the point. The testing tools also are not that professional in order to evaluate students who are learning through constructivism and cognitivism. The materials which have been covered in the books are not powerful enough to juice up the students discovering abilities and help them to build their own knowledge. In conclusion, as I mentioned before none is superior to another. We have to recognize the advantages of each and use them appropriately. Teachers have to put both students' inner abilities and the effects of habit formation into consideration. But they have to help students to level up their intellectual abilities and build their own knowledge with previous experiences.

TOBACCO USE essays

TOBACCO USE essays In 1492 native Indians were smoking rolled up tobacco leaves. In the 16th century tobacco smoking spread to Europe. By the late 1800 tobacco tolled in paper called cigarettes were a major industry with billions being sold each year. Today there are many products that contain tobacco. Cigarettes and snuff are the most popular on the market. Cigarettes consist of tobacco rolled in papers that are flavored, and some with filters. Snuff that consists of thinly shredded raw tobacco air packed in containers to chew. Many leaders of the tobacco industry have yet to state that tobacco is an addicting drug. But in society today it is very convenient to purchase tobacco. With cigarettes a person can puff and inhale their lungs with smoke, and snuff a person must place in their mouths between your bottom lip and gum. Both are ingested into your bloodstream and can affect your body in different ways. Both uses of tobacco create oral fixation to the users. Such oral fixations are so controlling they can damage your body. With cigarettes it affects your lungs and throat. With snuff it affects your mouth, gums and throat. Both can cause bad breath. Both can stain your fingers and teeth the color yellow. Both can cause early ageing. Cigarette smoking can lead to cancer in many parts of the body, but not surprisingly most of the damage it does to the lungs. Chewing tobacco can lead to cancer of the lips and mouth. Most cigarette smokes would like to believe they could protect themselves from cancer just by using a holder or by switching to filter-tipped cigarrettes, cigar or a pipe. Unfortunately they cant. Chewing tobacco is even worse. The users of this believe that just because they are not inhaling it that they are safe as well. They are not. Two choices of tobacco use you inhale smoke or chew tobacco the effects are still severe. Both can cause disfigurement to the face, throat, and lu ...

Oaxaca 40 Words Essay

Oaxaca 40 Words Essay Oaxaca 40 Words Essay Words†¦ 1. Shoot- To take a picture with a camera at a certain angle. 2. Camcorder- a portable video camera and recorder 3. Editing- Prepare for publication by correcting considering or otherwise modifying it. 4. Tripod- a three legged stand made to set a video camera on 5. Pre-Production- Work done on a product, especially a film or broadcast program, before full-scale production begins. 6. Production- T he process of financial and administrative management involved in making a movie, play, or record. 7. Post-Production- work done on a film or recording after filming or recording has taken place. 8. Footage- Basically a recording 9. Aperture- The opening of somethin g 10. Auto exposure- A device that sets the exposure automatically on a camera or other piece of equipment. 11. Autofocus- An automatic focus on a object in the picture of a camera 12. Barn Doors- A hinged metal flap fitted to control the direction and intensity of it’s beem 13. Boom- A telescoping arm for a camera or microphone 14. Lavaliere- A small microphone hung around the neck of the us er 15. Camera Dolly- A s pecialised piece of filmmaking and television production equipment designed to create smooth c amera movements 16. Cutaway- A c utaway shot is the interruption of a continuously filmed action by inserting a view of something else. It is usually, although not always, followed by a cut back to the first s hot , when the cutaway avoids a jump cut. 17. Documentary- (of a movie, a television or radio program, or photography) using pictures or interviews with people involved in real events to provide a factual record or report. 18. Extreme Wide Shot- A shot so far away from someone that you can barely see them. 19. Close Up- A close shot or video of someone or something 20. Gaffer- The lighting of a production sho t. 21. Head Room- Between the depths of the subjects head and the top of the frame 22. Two Shot- When a frame encompasses the view of two people 23. One Shot- W hen the frame encompasses the view of one person 24. Lead Room- Space where dramatic energy is directe d 25. Composition- How the elements of an image are arranged 26. Pan- When you have a camera on a tripod and you turn it with the shot being straigh t. 27. Tilt- Aiming the camera at a different angle. 28. Teleprompter- A device that mounts to the front of the camera

Marketing Communications & Branding Essay Example | Topics and Well Written Essays - 1000 words - 2

Marketing Communications & Branding - Essay Example As part of analyzing the success story of ALDI, the company’s target market will be identified followed by examining the type of marketing communication tools the company is using to promote the corporate brand. After discussing the key external factors that may have affected ALDI’s brand, ways on how these factors could alter the company’s decision to select the best marketing communication tools will be tackled in details. The target market of ALDI includes people of all gender who are the price conscious, decision-maker, and purchaser of grocery products. Regardless of sexual orientation, financial standing in life, or educational background, the target market of ALDI includes people of all ages. In order to promote the ALDI brand to its target consumers, ALDI is using a wide-range of personal and non-personal communication channels such as company website, social networking sites, and mobile advertising (Grill, 2008). With the use of the company website, ALDI regularly reminds the people that ALDI as a company is a brand that offers affordable consumer products. This particular marketing strategy is effective in terms of keeping price conscious individuals loyal to the brand ALDI. As a result of having a positive experience with regards to the company’s product prices and the quality of customer services, it is the customers who share their personal experiences with other people. With regards to the company logo, initial ‘A’ in ALDI’s logo reminds the people that they can easily purchase a wide-range of affordable products simply by visiting the company’s store sites (ALDI, 2010 a). (See Logo below) Establishing a strong brand is important in terms of making the ALDI’s target consumers feel more associated and stay loyal with the brand. In line with this, public news report could either help increase or decrease the reputation of a brand such that a good publicity could encourage more buyers to stay loyal with the brand

Hyperglycemia vs. Hypoglycemia Essay Example | Topics and Well Written Essays - 1500 words

Hyperglycemia vs. Hypoglycemia - Essay Example Homeostasis is the survival and preservation of a reasonably stable internal setting, such as body temperature. It is the tendency of an organism to establish stability within its internal environment or fluid matrix; and it is through metabolism that an organism maintains homeostasis (Smith p.792). Metabolism is made up of several processes that maintain the structure and molecular composition of a living organism in quasi-stable state, consisting of two interdependent phases – catabolism and anabolism (Nahle, no page number). Anabolism is the term used to describe the total number of chemical reactions involved in a synthesis; while catabolism happens when cells are also constantly involved in the breakdown of larger molecules. Catabolism has two purposes: 1. It releases the energy for anabolism and other work of the cell, and 2. It serves as a source of raw materials for anabolic processes (Curtis p.166). When there is an absolute or relative deficiency of the action of insulin, a simple protein composed of two peptide chains joined by disulfide bridges, at the surface of or within certain body cells, the metabolic disorder known as diabetes mellitus results, which is an inherited disease. In the absence of insulin, glucose is not changed to glycogen and stored within the liver but accumulates in the blood, simply known as hyperglycemia; and when this accumulated blood escapes into the urine, it is called glycosuria (Smith p.733). Insulin also affects the metabolism of fats and proteins. As the disease progresses, the derangements related to these two foodstuffs becomes clear. The biochemical derangements occasioned by the lack of insulin in a diabetic patient are dramatic ones. There are severe fluid and electrolytic disturbances, acidosis develops and death may occur in diabetic coma. Infection is a hazard for the